USER-CENTRED STRATEGY & PROGRAMME DEVELOPMENT

How might we...help you develop programmes and strategies that are informed by the needs of your users?

  • We help companies, communities and sectors that need to develop strategies that adapt to user needs

  • We help teams that want to evolve an existing programme or service

  • We work with organisations who have identified the need for a new programme or service

We develop creative strategies, programmes and services that are deliverable for your organisation, and relevant and responsive to the needs of your users. We ensure these plans are rooted in your expertise and inspired by international, cross-sector practice.

We help clients move from understanding user needs and business requirements to agreeing a vision, prototyping and testing priorities, and implementing workplans.

We work with project teams, whole organisations, specialist departments, boards and partnership groups. Our work often includes elements of training and skills development in user-centred approaches, so teams can build their capacity while working alongside us.


PROJECTS INCLUDE

National Theatre – Reviewing and recommending a new framework for Connections Festival

The Space – Developing a new Strategic Digital Mentoring Programme to build digital capacity of cultural organisations

Nottingham Cultural Partnership – Designing a 10-year Cultural Statement and Framework for the City of Nottingham

Clore Leadership Programme – R&D of new International Leaders Symposium for cultural leaders

SERVICE LIST

  • One-off Strategy Review and Recommendation interventions

  • Frameworks to deliver strategies and programmes

  • Full Strategy Development service - from user need to consultation to testing to implementation

  • One-off Programme Review and recommendations

  • Full Programme Development service - from user need to consultation to testing to implementation

  • Standalone User Research and Community Consultation activity to inform strategy, programme or service design


Get in touch for a conversation about how we could help you develop programmes and strategies that are informed by the needs of your users.